Applicability Of Policy

1.1 By agreeing to use Liago Online retail portal and/or initiating a request for purchase of Product(s) frlom Liago Online retail portal, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Liago Online retail portal.

1.2 Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for Products on the Liago Online retail portal. Every time you wish to use the Liago Online retail portal, please check the Policy to ensure you understand the Terms and Conditions that apply at that time.

Terms For Cancellation, Replacement, Return And Refund Of Orders

2.1. Cancellation of Products

2.1.1 You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”. Orders cannot be cancelled once the package is “Out for Delivery”.

2.1.2 The user shall receive an intimation via e-mail as soon as cancellation is accepted. The refund shall be initiated after such intimation and the payment shall be processed within 3-7 days. The amount shall be refunded using the same mode in which the payment was made. All refund made via a financial institution shall be subject to the policies and charges or such institution.

2.2 Replacement of Products

2.2.1 You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”) if:

2.2.2 You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy.

2.2.3 If you have received any Product which is subject to replacement in terms of this Policy, we suggest you to immediately register a request in this regard on the Liago Online Retail Portal. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement. For such verification, we may request you to send us images of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Alternatively you could also share the Brand DOA certificate for us to process replacement. Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we deem fit.

2.2.4 Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc.

2.2.5 You agree that we will not replace any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non-replacement Product category (iii) if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

2.2.6 You should raise a replacement request at care@liago.com to get a Replacement Authorization code for any of the eligible reasons. Once we receive your replacement request, we may schedule an engineer call or visit to assess the issue reported. Based on the engineer’s technical report, a resolution for replacement will be offered. If the replacement request is approved, we will acknowledge your request for return via an email containing Product details, pickup details and Replacement Authorization Code. Our reverse-logistics partner will get in touch with you after Replacement Authorisation code is created in order to collect the approved Product for replacement. Please ensure to collect the manifest copy from the logistic partner while handing over the Product. The manifest copy will be your reference to track the return order for replacement in transit and claim for any losses in transit. Once the returned Product has been received by us for replacement, replacement Product will be shipped to your address entered on the original order.

Return

3.3.1 You may initiate the request for return of the Product within 7 days from date of delivery (Return Period) if:

3.3.4 You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

3.3.5 If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the Liago Online Retail Portal. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Alternatively you could also share the Brand DOA certificate for us to process return. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we deem fit.

3.3.6 Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition along with the price tag intact including original packaging of the Product, and the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo, it should be returned as the complete combo, the brand outer packaging of the Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.

3.3.7 You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non-returnable Product category (mentioned below) (iii) if you fail to return/register a complaint in relation to a damaged, defective or inaccurate Product within the Return Period. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

3.3.8 You should raise a return request at care@liago.com to get a Return Authorization code for any of the eligible reasons. Once we receive your return request, we may schedule an engineer call or visit to assess the issue reported. Based on the engineer’s technical report, a resolution for return will be offered. If the return request is approved, we will acknowledge your request for return via an email containing Product details, pickup details and Return Authorization Code. Our reverse-logistics partner will get in touch with you after Return Authorisation code is created in order to collect the approved Product for return. Please ensure to collect the manifest copy from the logistic partner while returning the Product. The manifest copy will be your reference to track the return order transit and claim for any losses in transit.

3.3.9 The below product categories are marked as ‘non-returnable’ unless the package received is verified as defective or damaged –

3.3.10 You should make sure to erase any/all personal information from an electronic device that stores any personal information, prior to returning to Liago Online Retail Portal and we shall not be liable for any misuse or usage of such information.

4. REFUND POLICY

4.1 At the time of request for return or cancellation on the Website, the User may seek refund. Refund shall be initiated only if the payment has been received by us for the product.

4.2 When you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 48 (forty eight) hours from the date of us receiving the returned Product back at our warehouse.

4.3 Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein are intact. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment.

4.4 The products shall be kept in the unused original condition along with the original invoice, brand outer box, warranty cards, MRP tags along with all the original accessories received along with the product.

4.5 The refund amount will be credited to the original payment mode opted by you. The refund shall be initiated on such request and the payment shall be processed within 3-7 days in the manner the payment was made or another method chosen by you other than cash return. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.

4.6 Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.

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